Return on Investment of Complaint Management: A Review and Research Agenda
- Creator: Carlson, Jamie , Sourdin, Tania , Armstrong, Christine , Watts, Martin , Carlyle, Tanya
- Resource Type: journal article
- Date: 2023
Cue the complaint: the visual cues of Facebook business pages and their influence on consumer complaint behaviour
- Creator: Armstrong, Christine , Kulczynski, Alicia , Brennan, Stacey
- Resource Type: journal article
- Date: 2021
For all to see: social risk and observable complaining on Facebook
- Creator: Armstrong, Christine , Kulczynski, Alicia , Brennan, Stacey
- Resource Type: journal article
- Date: 2021
Measuring Effective Complaint Handling by Government
- Creator: Sourdin, Tania , Carlson, Jamie , Watts, Martin , Armstrong, Christine , Carlyle, Tanya , McGeoch, David
- Resource Type: journal article
- Date: 2021